Olivia Rocco Shipping & Returns

Shipping policy

Partnering for the planet

We have partnered with 20 innovative grassroot companies that we believe can help reverse climate change. We allocate a fixed margin from every sale to support;

• Fund nature-based carbon removal solutions such as reforestation and soil carbon sequestration.
• Fund companies such as DroneSeed, Grassroots Carbon, and Pachama.

We are committed at OLIVIA ROCCO to neutralize our shipping emissions and remove carbon dioxide from the atmosphere.

Shipping

Generally processing times are within 1 business day*. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund. We appreciate your patience and understanding as we work through this together. Thank you so much for your support!

*Please understand that business days do not include weekends and Bank Holidays (United Kingdom). 

On occasion OLIVIA ROCCO offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

Shipping & handling charges are as follows:

£3.95 flat fee for all domestic within the United Kingdom (free shipping over £22), 2-4 working days.

£5.95 express fee for all domestic within the United Kingdom, 1-3 working days.

All orders are Royal Mail tracked deliveries

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom. Packages undeliverable by Royal Mail and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.

Refund policy

We have a 35-day free return policy, which means you have 35 days after receiving your item to request a free return.

To be eligible for a free return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a free return, you can either do a self return online or contact us at info@bargainia.com. Click on the self return icon below and it will take you to your account to make a return request;

If your return is accepted, we’ll send you a free return portal link, as well as instructions on how and where to send your package. Items must be posted back within 7 days of receipt of instructions. In addition items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@bargainia.com.

Damages & issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable goods

For an item to be accepted for free return, the item must not have been used, washed and with original packaging. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Also please note that the initial postage cost is refunded only if the goods are found to be faulty or if incorrect items have been received.