Dear Angie,

Thank you for your review.

As per our direct email sent on 25.09.2023

Please accept our sincere apologies that your order has arrived in this manner.

We use a third party courier when delivering items, and we put our full trust and faith in the courier to deliver the order in a timely and fashionable manner. We are disappointed to see that this has not be done on this occasion and will be raising a full investigation into the matter with the courier.

In the meantime, we have issued a refund for the order, please allow 3-5 working days for the refund to appear into your account.

Please feel free to either discard of the items or donate to a local charity in the hope someone can find a use for them.

Once again, our sincere apologies for any inconvenience or upset that may have been caused.

Kind regards,
Customer Service Team