DISPATCH & DELIVERY INFORMATION
- No minimum order.
- All of your orders are sent out as a tracked delivery, you will receive tracking information on your dispatch email (please check your junk/spam folder for this email)
- You can choose your service to suit your needs. We use Yodel, DPD or a 2 Man delivery service for large and bulky items and you have the option to choose which courier you would like to go with.
- We will always aim to dispatch/deliver your items within the time frame given, but delays may happen due to a high volume of orders, bank holidays and other national holidays.
- Total time from order to delivery can be up to 10 Working days for UK Mainland depending on our order volume, peak times and courier delays.
- If you have not received your items within 25 Working Days, your parcel may be lost. Please contact us straight away, once 30 days have passed we cannot accept a claim for a non-delivery on your order. Contact us at: email@example.com
Total time from order to delivery can be up to 10 WORKING DAYS due to the festive season & courier delays. But we always aim to keep to the below schedule (this is just a guide and we cannot predict extra courier delays) Once your order is dispatched, you will receive and email with your tracking details. Please also check your Junk/Spam folders for this email.
SCOTTISH HIGHLANDS & OFFSHORE DELIVERY
- Please note that Scottish Highlands and Off Shore postcode areas have been determined by our Couriers and the cost of delivery is more due to us reflecting our courier costs. We are always actively looking for cheaper alternative shipping and will always reflect any price changes within our delivery fees.
- Due to courier restrictions, we can only send items smaller than 120cm in length to Northern Ireland & Isle of Mann. If you would like to discuss your order further. Please contact us.
- Total time from order to delivery can be up to 14 Working days for Scottish Highlands & Off Shore delivery depending on our order volume, peak times and courier delays.
- If you have not received your items within 25 Working Days, your parcel may be lost. Please contact us straight away, once 30 days have passed we cannot accept a claim for a non-delivery on your order. Contact us on: firstname.lastname@example.org
TWO-MAN DELIVERY - LARGE/ HEAVY ITEMS - UK MAINLAND ONLY
We offer a bespoke 2-man delivery service for all our Larger Furniture Items, Large Rugs and Large Gym equipment. This means that your large items arrive with you safely and carefully.
- Once your order has been processed you will receive an email of the estimated delivery date (We strive to deliver your large items within 10 Business days from the dispatch date)
- Within this time frame, you will be contacted by phone to receive confirmation of your delivery date and 4-hour time slot.
- An email will follow the phone call, so you have all the information you need for your delivery at hand.
- Please provide the best contact number on your order as the delivery drivers will call you when they are an hour away from your address. This will allow you to step out of the property and come back in time to accept your delivery.