Croft Home & Garden
Delivery:
- We deliver to Mainland England & Wales
- Scotland: No Service Available
- Northern Ireland No Service Available
- PO BOX, BFPO, Freight Forwarding Addresses and the rest of the world we do not offer delivery to these locations
We offer a wide range smaller products that have their own own delivery timescales and are typically sent using Royal Mail, DPD, Parcel Force & DX typically delivered within 3 working days excluding the weekend and bank holidays.
- *Most products are Free Delivery unless stated in the checkout
- We delivery to Mainland England & Wales
- Scotland : No Service Available
- Northern Ireland No Service Available
- PO BOX, BFPO, Freight Forwarding Addresses and the rest of the world we do not offer delivery to these locations
Two Man / Pallet Deliveries
*Most products are Free Delivery unless stated in the checkout.
Our largest items, such as outdoor furniture sets, may need to be delivered to you using a Pallet Delivery Service.
Pallet deliveries take 3-7 working days and the carrier will notify you prior to delivery. Please note that someone will need to be present for the delivery. We use PalletForce to conduct the delivery.
What you need to know
Deliveries are typically kerbside and must be done on flat ground, such as concrete. Surfaces such as soil, gravel and grass are considered unsuitable for deliveries and collections and the driver will not attempt to operate their equipment unless the surface is appropriate.
Drivers cannot leave their vehicle parked where it is illegal; You must make sure there is plenty of room for the delivery vehicle otherwise delivery will be refused. One more thing, delivery drivers are not insured to enter any buildings.
Our delivery partner Palletforce® will call you directly to book in your delivery at which point you should be able to track the progress of your order directly on the Palletforce website here. Tracking becomes available once the courier has collected your order, which is usually the next available working day (Mon to Fri, excluding the weekends & bank holidays).
What you need to know about Pallet Deliveries
Deliveries are typically kerbside and must be done on flat ground, such as concrete. Surfaces such as soil, gravel and grass are considered unsuitable for deliveries and collections and the driver will not attempt to operate their equipment unless the surface is appropriate.
Drivers cannot leave their vehicle parked where it is illegal; You must make sure there is plenty of room for the delivery vehicle otherwise delivery will be refused. One more thing, delivery drivers are not insured to enter any buildings.
Returns:
If you are not happy with your order, please notify Bargainia Customer Services within 14 calendar days to arrange delivery back to the Home & Garden By Croft Online Returns Department.
During the expected lifespan of your product you're entitled to the following:
Up to 14 days – After receiving your goods, in most cases, you can change your mind and get a full refund. Please see exclusions below.
Up to 30 days – If your goods are faulty, you can get a refund.
Up to 6 months – If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases. Please see exclusions below; evidence must be provided to show that the correct product maintenance has been followed and that the product fault is not a result of misuse.
Our Online Returns Policy means that if you are not entirely happy with your purchase, you can return your item(s) within 14 calendar days of receipt of your order for a full refund to the original payment method used. You must ensure the products are returned to our Online Returns Centre within 14 calendar days of notifying us that you have confirmed you wish to cancel your order; otherwise, your refund may be refused. See the ‘Online Order Cancellation Policy’ above.
Returns can only be sent to our Online Returns Department. A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods, or you providing proof of return postage whichever is the sooner. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank or PayPal charges that you may incur during the refund process.
We cannot offer refunds or exchanges on the following:
• Gifts Cards & Gift Vouchers
• Goods that have been mixed inseparably with other items after delivery
• Unsealed cosmetics, personal grooming and hygiene products
• Unsealed console games, audio CD’s, DVD’s / Blu Rays media or films with the security seal, not in-tact.
• Unsealed underwear, lingerie, hosiery and swimwear
• Personalised items e.g. made to order furniture
• Custom made products e.g. made to order
• Unsealed mattresses, duvets and pillows
• Perishable foodstuffs and beverages
• Plants and molluscs
• Installation services
• Free items
Refunds will be made to the same payment method you used to make the order. It is the responsibility of the customer to arrange delivery and bear the costs of the return of the goods when cancelling an order unless the product is faulty or is not as described. We recommend using a tracked delivery service when returning your item(s) / order. We are unable to provide a refund of the original delivery charges when you are only cancelling part of your order. We may make a deduction from the refund for any loss of value caused by your damage and/or unnecessary handling.
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