More Information
Delivery Information
LARGE, HEAVY & BULKY ITEMS
UK MAINLAND
We offer a bespoke 2-man delivery service for all our Larger Furniture Items, Large Rugs (300 x 400cm) and Large Gym equipment. This means that your large items arrive with you safely and carefully. Please note, our two man service is drop off to door step only. Please make sure you have the means to accept the delivery.
- Once your order has been processed you will receive an email of the estimated delivery date (We strive to deliver your large items within 10 Business days from the dispatch date)
- Within this time frame, you will be contacted by phone to receive confirmation of your delivery date and 4-hour time slot.
- An email will follow the phone call, so you have all the information you need for your delivery at hand.
- Please provide the best contact number on your order as the delivery drivers will call you when they are an hour away from your address. This will allow you to step out of the property and come back in time to accept your delivery.
For Large item delivery to flats, please note that the staircase must be at least 90 cm wide.
SCOTTISH HIGHLANDS
Due to courier pricing a surcharge of £50 has been added for two man delivery to these postcodes - AB, DD8 11, IV, KW 1 14, PA21 40, PH 17 26, 30 35, 37 39, 41, 49, 50, KW15 -17, ZE, HS, PA20, 41 49, 60 75, 77, 78, KA 27, KA 28, PH 42 44, IV40
We offer a bespoke 2-man delivery service for all our Larger Furniture Items, Large Rugs (300 x 400cm) and Large Gym equipment. This means that your large items arrive with you safely and carefully. Please note, our two man service is drop off to door step only. Please make sure you have the means to accept the delivery.
- Once your order has been processed you will receive an email or text of the estimated delivery date (We strive to deliver your large items within 10 Business days from the dispatch date)
- Within this time frame, you will be contacted by phone to receive confirmation of your delivery date and 4-hour time slot.
- An email will follow the phone call, so you have all the information you need for your delivery at hand.
- Please provide the best contact number on your order as the delivery drivers will call you when they are an hour away from your address. This will allow you to step out of the property and come back in time to accept your delivery.
For Large item delivery to flats, please note that the staircase must be at least 90 cm wide.
Setting up your Furniture
1 Year Money Back Guarantee
Furniture Returns and Guarantee
This item is covered by a one-year manufacturing guarantee. If you are experiencing any issues, please follow the below to report faults to us:
- The buyer must report all damaged in delivery issues within 5 days of the delivery.
- The buyer must report all manufacturing faults within 30 days of the delivery.
- The buyer is required to have original packaging in the event of faulty goods returned within 30 days of the delivery.
- The buyer has the right to return the purchased goods up to 30 days from the delivery date.
- The buyer is required to notify the seller of wish to return the goods buy contacting customer support.
- The buyer will be responsible for return shipping charges for the goods.
- If the purchased goods develop a fault within the first 6 months from the delivery date, the buyer is required to notify the seller as soon as possible.
Investigations for manufacturing faults:
- The seller will require information regarding the claim of a manufacturer fault. This may include, but is not limited to, a detailed description of the issue and how it has developed, photographs, videos, etc
- If the buyer does not provide the information within 14 days of the request, the seller will close the case and reserve the right to refuse further investigation.
- After six months it is the buyer’s responsibility to prove that the issue with the goods is a manufacturing fault.
- If the seller’s investigation determines that the fault is not a manufacturing issue, the buyer has the right to source an independent expert and present the evidence to the investigation team. The seller will not be liable for any extra charges incurred in this process.
- In the event that a wooden or metal bed and or sofa frame is purchased, the seller is not responsible for replacing damaged parts if the bed frame or sofa has been improperly constructed or improperly used. Any metal or wooden bed frame that is being used on laminate or wooden flooring must have anti-slip pads under the centre legs, and they must be straight, or the bed will collapse. Also, the bed once assembled, is not to be dragged with the mattress on it, as this will cause excess pressure on the central support causing the bed to collapse.
Seller reserves the right to withdraw the guarantee of the item in the following situations:
- If the Buyer has attempted to repair the damage to the goods themselves
- If the Buyer has not followed our product care guides available on the website.
- If the Buyer has not used the appropriate cleaning products and has created cosmetic damage.
- If the Buyer has misused the items in any way.